Frequently Asked Questions (FAQs)
We're working on a complete FAQs page for you! Feel free to send us an email at info@paleopetsitting.com and we will get back to you as soon as possible!
All our rates and fees are available on our website. Please note that service rates may change periodically due to economic conditions. Prior to implementing any changes, we will send a rate update letter via email to notify you in advance.
Our regular business hours are Monday to Saturday, from 10am to 5pm. Please note that the office is closed on Sundays and all Federal holidays. While calls are monitored for emergencies outside of regular hours, all other calls will be returned during our business hours.
Holiday fees are applicable for services scheduled on national holidays, including New Year's Eve, New Year's Day, Easter Day, Mother's Day, Memorial Day, Father's Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day. The holiday service fee for pet visits or walks is $10.75 per visit.
For service-related requests and discussions, please use the office phone, email, or the client portal during office hours (10am-5pm, Monday-Friday).
If you need to contact Paleo Pet Sitting outside of business hours, you can leave a message on the voicemail system. Please provide your name, contact details, and a brief description of your service request. Your call will be returned during the next business day or within 24 hours.
You may use your SMS service update thread for any concerns and your pet sitting team will be able to assist you. If unavailable, calls are monitored for emergencies when the office is closed.
In the event of inclement weather, services may be delayed or rescheduled for safety reasons. During the Atlantic Hurricane season, arrangements should have already been made prior to services in case of pet evacuation if a major storm forms while under the care of Paleo Pet Sitting.
If you are delayed returning home, you should contact Paleo Pet Sitting immediately to extend the Service Period and agree to pay additional pet care rates and applicable fees.
We service:
Webster
Friendswood
Clear Lake
League City
Nassau Bay
Kemah
Seabrook
*Depending on your actual location, distance surcharges may apply.