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  • Don't see your question here?
    We're working on a complete FAQs page for you! Feel free to send us an email at and we will get back to you as soon as possible!
  • What areas do you service?
    We service: Webster Friendswood Clear Lake League City Nassau Bay Pasadena Dickinson Kemah and other surrounding Texas areas.
  • What if I need to contact Paleo Pet Sitting outside of business hours but within my scheduled service time block?
    You may use your SMS service update thread for any concerns and your pet sitting team will be able to assist you. If unavailable, calls are monitored for emergencies when the office is closed.
  • What should I do if I am delayed returning home?
    If you are delayed returning home, you should contact Paleo Pet Sitting immediately to extend the Service Period and agree to pay additional pet care rates and applicable fees.
  • What if I need to contact Paleo Pet Sitting outside of business hours?
    If you need to contact Paleo Pet Sitting outside of business hours, you can leave a message on the voicemail system. Please provide your name, contact details, and a brief description of your service request. Your call will be returned during the next business day or within 24 hours.
  • What happens during inclement weather or major storms?
    In the event of inclement weather, services may be delayed or rescheduled for safety reasons. During the Atlantic Hurricane season, arrangements should have already been made prior to services in case of pet evacuation if a major storm forms while under the care of Paleo Pet Sitting.
  • What are the preferred channels for service-related requests and discussions?
    For service-related requests and discussions, please use the office phone, email, or the client portal during office hours (10am-5pm, Monday-Friday).
  • Where can I find the rates and fees for your services?
    All our rates and fees are available on our website. Please note that service rates may change periodically due to economic conditions. Prior to implementing any changes, we will send a rate update letter via email to notify you in advance.
  • What are your business hours?
    Our regular business hours are Monday to Saturday, from 10am to 5pm. Please note that the office is closed on Sundays and all Federal holidays. While calls are monitored for emergencies outside of regular hours, all other calls will be returned during our business hours.
  • Are there additional fees for services scheduled on national holidays?
    Holiday fees are applicable for services scheduled on national holidays, including New Year's Eve, New Year's Day, Easter Day, Mother's Day, Memorial Day, Father's Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day. The holiday service fee for pet visits or walks is $10.75 per visit.
  • Is there a fee for the New Client Meet and Greet Registration appointment?
    Yes, a one-time non-refundable fee is charged for the New Client Meet and Greet Registration appointment. The fee is due when you book the registration meeting and will be charged on the Monday prior to the meeting or shortly after it has been completed. The rates vary based on the type of service you are registering for. Read more.
  • What are the options for allowing access to my home for pet care services?
    To ensure seamless pet care, we assign a team of pet sitters to each client. It is highly recommended to have a lockbox or pin code access available for convenient key retrieval. For apartment residents without this option, we kindly request a minimum of 3 copies of the key. You can choose to leave the keys in our care or arrange for drop-off/pick-up at our office as needed.
  • Do you accept all kinds of pets?
    At Paleo Pet Sitting, we provide care for a diverse range of pets. Our standard services cater to cats and dogs, while we offer bespoke pet sitting services for other types of pets. We carefully assess the compatibility of each household on a case-by-case basis to ensure the best possible care for your unique pet.
  • My house is messy, can you still service my pets?
    Homes do not need to look like they came out of Pinterest to be serviced! However, pet owners should provide a clean and sanitary environment that does not impose any danger to the health and safety of Paleo Pet Sitting employees.
  • What do I need to do during the Meet and Greet?
    This pre-service meeting serves as an opportunity for all parties to get to know if we are a good fit before booking. Here are some tips to prepare for the upcoming meet and greet! Safety first! If your pets are master escape artists, it’s best to have them in a separate room before the sitters first come into your home. If your pets are skittish, do not force them to socialize and be petted right away. Sometimes it takes weeks for them to warm up to new people (especially cats) but we will get there! It’s usually easiest to have one spot for everything pet related. Be prepared to show the sitters where to find the food, water, supplies and waste disposal. We’d love to chat about your pets on and on! Unfortunately, pre-service appointments are a standard 30 minute visit. Make sure to have your questions and info for the sitters ready. If you need more time, an additional $10 fee will be charged per 10 minute extension.
  • What vaccinations are required for puppies and adult dogs?
    Puppies must have completed their necessary vaccinations, including Rabies, Parvo, Distemper, Adenoviruses, Parainfluenza, Leptospirosis, and Bordetella, as per veterinary requirements. Adult dogs must also receive their yearly required boosters to maintain their immunization.
  • How do I start and what is the registration process like?
    To begin your journey with us, simply fill out our online form. You will then receive a Pre-Services Agreement via email, providing an overview of our compatibility. We will schedule a call to discuss your pet care needs in detail. Once you're registered in our system, we'll arrange a Meet and Greet with your assigned primary pet sitter. Upon acceptance of your registration, you will gain access to our Client Portal, where you can enter essential information about yourself and your pets. Additionally, you will receive an email containing the Full Policies and Services Agreement, which requires your signature before services commence.
  • First Time Visitor: How long is the registration process before I can get services?
    The New Client Onboarding process typically takes 2-5 days to complete, depending on document completion. It involves a pre-service call and a face-to-face meet and greet to ensure compatibility. Our goal is to provide quick and convenient service, prioritizing your pet's care.
  • I can't have a lockbox/pin set up at my home, what other access options are there?
    For apartment residents, we kindly request a minimum of 3 copies of the key. You can choose to leave the keys in our care or arrange for drop-off/pick-up at our office as needed.
  • Can I introduce other pet care providers into my home?
    Introducing other pet care providers into your home may pose risks. It is your responsibility to ensure that authorized family members or friends involved in pet care duties attend the initial meeting with Paleo Pet Sitting representatives to understand and comply with our policies.
  • Will multiple sitters be coming into my home?
    We assign clients a primary pet sitter, however, we include at least one other pet sitter to the team to ensure emergencies or days off are covered. You will be informed of all the personnel who will have access to your home.
  • What if I want my pet sitter to come at a very specific time?
    If you need your pet to be cared for at a specific time, you can opt for Priority Scheduling. This option incurs an additional fee. The fee is in place to prioritize your pet visits over others while accommodating your scheduling needs. Additionally, it accounts for potential disruptions to the sitter's route, which may result in longer travel times. For Priority Scheduling, we offer a ±10 minute grace period. Our sitters will make every effort to arrive within 10 minutes of the specified time. This grace period allows for any unforeseen circumstances or minor adjustments to the schedule.
  • What are your visit hours for pet sitting services?
    Our Visit hours are from 6am to 10pm daily, providing ample availability for scheduling within your preferred time. Visits are assigned a 2-hour time block by default which allows our pet sitters to plan their routes efficiently and serve all clients effectively.
  • What if I run out of pet supplies while I am away?
    As part of our service agreement, the client agrees to reimburse the cost of transportation and materials required for the satisfactory performance of pet sitting duties, such as toys, chews, and other necessary supplies. Additionally, the client is responsible for any emergency expenses incurred, including cleaning supplies, pet food, or extra time spent caring for pets during emergencies.
  • What if my pet needs to be taken to a vet while I am away?
    If the pet(s) become ill and medical care is needed while under the care of Paleo Pet Sitting, Client authorizes Paleo Pet Sitting to transport the pet(s) to Client’s veterinarian (or one who is available). Client authorizes Paleo Pet Sitting to approve any emergency treatment recommended by said veterinarian. Client authorizes Paleo Pet Sitting to take Client’s pet(s) to an emergency clinic for animals when the Client’s veterinarian is not immediately available. Client further agrees that Paleo Pet Sitting will not provide any payment to the veterinary clinic on behalf of the client and that arrangements for veterinary services are to be made in advance of traveling out of town. Client releases Paleo Pet Sitting from any and all liabilities related to transportation, treatment and expense resulting from emergencies.
  • What if a friend or a relative is partially taking care of my pets too?
    You must disclose any individuals who will be sharing pet care responsibilities to Paleo Pet Sitting. Failure to provide this information may result in the inability to continue care.
  • How many visits do I need to schedule for my puppy?
    Young puppies under 6 months of age must be kenneled or penned inside the Client’s home between visits to protect them and personal property, and they must receive a minimum of one (1) visit per 4-6 hours of time in the kennel
  • What if my pet passes while I am away?
    Our attentive pet care providers closely monitor pets for signs of distress or illness. If any concerns are observed, we promptly notify the client and assist in arranging immediate veterinary attention. However, there may be instances where a pet passes away due to undisclosed or unknown medical conditions, age-related factors, or similar circumstances. In such situations, we handle the pet's remains respectfully. We carefully wrap the body and place it in the client's freezer until arrangements can be made to transport it to their preferred veterinary clinic. If a pet's passing is determined to be the result of staff negligence or any external factors other than declining health, a thorough investigation will be conducted. Such incidents are taken seriously, and if found to be true, it can lead to the termination of the staff member involved. We prioritize the well-being and safety of the pets under our care, and our pet care providers receive training to prevent such scenarios. It's important to note that our role is limited to providing immediate support until the remains can be taken to the veterinary clinic. The client assumes full responsibility for making further arrangements, including cremation or proper disposal, in consultation with their chosen veterinarian. Please understand that Paleo Pet Sitting, its representatives, staff, and pet care providers will not be held liable for any veterinary costs or expenses associated with the pet's passing.
  • How many visits do I need to schedule for my dog?
    Dogs: Unkenneled, housebroken dogs housed inside the Client’s home must receive a minimum of one (1) visit per 6 to 8 hour period. Kenneled dogs housed in an appropriately sized crate/cage must receive a minimum of one (1) visit per 6-hour period. Dogs and kennels will be measured to assess proper sizing requirements during the registration process.
  • How many visits do I need to schedule for other types of pets?
    Other species must receive a minimum of one (1) visit per 24-hour period if it is appropriate. Every small animal has different needs depending on their routine and life stage.
  • How many visits do I need to schedule for my cat?
    While cats may appear independent, changes in their human's presence can lead to undesirable behaviors such as inappropriate elimination and furniture damage. To prioritize your cat's comfort and happiness, we have specific visit requirements in place: Shy/No-See-Em Kitties: For shy or hiding cats, we offer 15-minute wellness checks at least once every 24 hours. These checks cover essential tasks like feeding, watering, and litter maintenance. Social Cats: Social cats of all ages require a minimum of 1 visit every 12 hours, with each visit lasting at least 30 minutes. This ensures they receive proper care, companionship, and attention. Special Needs: If your cat requires medication, they must be social and cooperative with our sitters. This ensures uninterrupted administration of their medication. Alternatively, if medication administration is not feasible, we recommend seeking a vet tech from your clinic for medication administration while we provide wellness checks, feeding, and litter box services. Recommended: We highly recommend our "Whisker Warm-Ups" service before your trip. This allows your cat to become familiar with the new person handling them, especially for medication administration or if they are skittish. It also allows us to identify any uncooperative or unsafe behaviors in advance, ensuring the well-being of your pet.
  • Can you walk dogs that are not leash trained?
    We are unable to provide dog walking services for puppies and adult dogs that are not properly leash trained. This ensures the safety of both the dog and the pet sitter during the walk.
  • Can I schedule recurring pet visits/dog walks?
    We have subscription services available: Backyard adventure, Weekly Steady Strolls, Weekly Adventure, and Whisker Warm Ups If you need more than one visit per week, simply let us know.
  • Can you provide dog walking services for puppies?
    Due to liability and safety concerns, we are unable to provide dog walking services for puppies under the age of 6 months. This ensures that puppies are fully vaccinated and immunized against common canine viruses before they are exposed to the outside world.
  • Are socialization skills important for dog walking services?
    Yes, it is crucial that puppies and adult dogs are appropriately socialized to other humans and dogs they may encounter during walks. Dogs displaying behaviors such as mouthiness, biting, or aggression may not be suitable for our dog walking services. Please note that these limitations are in place to prioritize the safety and well-being of both your pet and our pet sitters.
  • Can you drive my dog to the park to get their walk there?
    No, for both the safety of our pet sitters and the well-being of your dog, we offer dog walking services exclusively within your immediate neighborhood. This approach ensures that your dog remains in a familiar and comfortable environment while receiving the personalized care they need. Additionally, please note that we do not provide pet taxi services due to safety reasons. However, if the park is within a reasonable walking distance, we're more than happy to take your dog on foot for their walk!
  • Can I come to my walker's house to drop off my dog for his walks?
    No, for the safety of our pet sitters and your convenience, we exclusively provide dog walking services from your home and within your immediate neighborhood. This ensures that your dog remains in a familiar and comfortable environment while receiving the care and attention they deserve.
  • Do you offer group dog walks?
    No, we do not offer group dog walks. At Paleo Pet Sitting, we believe in providing personalized attention to your pup. Our dedicated pet sitters come to your home and ensure that your pup receives one-on-one care during their walk. This approach guarantees their safety and allows us to focus entirely on your dog's needs. However, if you have multiple dogs from the same household, we can accommodate walking up to two dogs together.
  • What if I scheduled a walk but it ends up being too hot or too cold for a walk?
    Paleo Pet Sitting reserves the right to assess the weather on the day of a dog walk. Appropriate substitutions can be done such as indoor or backyard playtime when outdoor conditions are too harsh for both the pet(s) and the sitter. This includes, but is not limited to, high air and ground temperatures, and freezing temperatures where the pet is insufficiently protected. Our sitters will attempt to notify you if they feel the climate is posing a health risk to your pet(s) while in our care.
  • Can I book services for the same day?
    For requests that fall within 5 days, clients can call the office number at 832-224-6925 during business hours (Monday-Saturday 10am-5pm) for assistance. Services on demand fees are as follows: Within 5 days: $10; Within 24 hours: $25. The fees all go to the sitters for making themselves available for pet sitting duties.
  • How far in advance do I need to make a reservation?
    We require clients to book pet sitting services at least 5 days in advance. This helps us effectively plan and allocate resources.
  • How should I make reservation requests and contact Paleo Pet Sitting?
    All reservation requests and communication should be made through Paleo Pet Sitting Client portal. Last minute requests or cancellations may be communicated via the client's pet update thread.
  • How do I know when a reservation is confirmed?
    Your reservation is considered confirmed once you receive a final invoice/confirmation via email.
  • How can I make a reservation?
    Clients can log into their online account to request services as long as the first service is at least 5 days from the time a request is submitted. For requests that fall within 5 days, clients can call the office number at 832-224-6925 during business hours for assistance.
  • What is your cancellation policy?
    Cancellations made 72+ hours in advance of scheduled visits will receive a credit equal to the value of the canceled visits, valid for 6 months. Cancellations made within 72 hours of scheduled visits are not eligible for a credit and are subject to a cancellation fee equal to the value of the canceled visits.
  • Do you provide refunds for prepaid services?
    We do not provide refunds for prepaid services. However, if you cancel a service with proper notice, a credit balance will be applied to your account for future pet care needs. Please note that credits expire after 6 months of inactivity.
  • I opted into Automatic Payments, but my invoice from last week is still showing unpaid. Do I need to do anything?
    Rest assured that if you opted into Automatic processing, your invoice will be processed shortly. If there is an issue with the payment method on file, the office manager will contact you to ask for assistance.
  • How does the payment process work?
    Invoicing: Invoices are generated every Monday, precisely 14 days before the service week commences (Monday to Sunday). For services spanning multiple invoicing periods, separate invoices will be issued. Once an invoice has been processed, refunds will not be processed. See cancellation policy for more information. Payment Due Date: The due date for the auto-payment process is set 7 days prior to the commencement of the service week.
  • What payment methods do you accept?
    We accept credit card payments through our secure Stripe merchant payment processing account. Stripe supports major credit card brands, including American Express, Visa, Mastercard, and Discover. For added convenience, our Pet Sitter Plus software allows you to securely save your payment cards using Stripe's encryption technology, enabling automatic payment processing.
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