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Quick Start Guide

Welcome to the Paleo Pet Family!

We're excited to have you on board and are committed to providing exceptional care for your furry companions. Here's a quick start guide to help you navigate everything about Paleo Pet Sitting and Paleo Pet Goods:

First Time Log In: Reset Password

Once you receive your access to your portal, you'll be asked to set your password. Please do not share your log in credentials to anyone.

First Time Log In: Reset Password

PSP Portal: Access and Security

Set up your home access details and security instructions. Share information about keys, pin codes, and alarms, along with parking instructions for apartment communities.

PSP Portal: Access and Security

PSP Portal: Client Details

Manage your personal information and communication preferences. Indicate your preferred mode of communication for pet updates, and add other individuals you'd like to include in these updates.

PSP Portal: Client Details

PSP Portal: Payment Setup

Payments are easy and secure through our online portal. You can also set up automatic payments for your convenience.

PSP Portal: Payment Setup

PSP Portal: Pet Profiles

Keep your pet's information up to date in your profile. This helps us tailor our care to their unique needs. Be as specific as needed and don't forget to mention any health concerns and/or active medications.

PSP Portal: Pet Profiles

PSP Portal: Pet Sitting Instructions

Craft detailed pet care instructions to guide our pet sitters. Include feeding, watering, waste disposal, and behavioral notes to ensure the best care for your pets.

PSP Portal: Pet Sitting Instructions

PSP Portal: Request Services

To request pet sitting or dog walking services, log in to your Pet Sitter Plus account and select the services you need. Choose the dates and times, and we'll confirm your booking. You can schedule no later than 5 days before the services. Otherwise, contact us for services on-demand. Fees will apply.

PSP Portal: Request Services

PSP Portal: Service Information

Provide essential information about the types of services you primarily need. Your answers here will shape the rest of your forms.

PSP Portal: Service Information

PSP Portal: Travel Information

Help us provide optimal care by sharing your travel details. This allows us to ensure your pets are attended to appropriately and in case of emergencies.

PSP Portal: Travel Information

PSP Portal: Veterinary Care Information

Share your pet's primary and emergency vet details, and upload an authorization letter for vet care in your absence. This letter allows us to provide care and charge your account for vet bills if needed.

PSP Portal: Veterinary Care Information

PSP Portal: Walking Instructions

Ensure your pet's routine remains consistent by providing walking instructions. Upload a screenshot of your pup's usual route, note where to find their leash, and any waste disposal instructions. Describe your pet's temperament, reactions, and preferences to help our pet sitters provide the best experience.

PSP Portal: Walking Instructions

Paleo Pet Goods

Explore our pet store, Paleo Pet Goods, for high-quality products that cater to your pet's needs. Visit us at Highway 3 or check out our website for more information.

Paleo Pet Goods

Paleo Pet Sitting Policies

Familiarize yourself with our pet care policies and guidelines.

Paleo Pet Sitting Policies

Pet Service Updates

Choose your preferred update channel, whether SMS, Paleo Pet Sitting App, or Whatsapp. Join a group on the app for consolidated updates or opt for SMS/Whatsapp for travel abroad. Your choice ensures you're always informed about your pet's care.

Pet Service Updates

Ways to add Gratuity

Show appreciation to our pet sitters in multiple ways. Leave cash or use the portal to add electronic gratuity. Visit the store or send an email to share your gratitude and include the transaction number.

Ways to add Gratuity
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