Quick Start Guide
Welcome to the Paleo Pet Family!
We're excited to have you on board and are committed to providing exceptional care for your furry companions. Here's a quick start guide to help you navigate everything about Paleo Pet Sitting and Paleo Pet Goods:
PSP Portal: Access and Security
Set up your home access details and security instructions. Share information about keys, pin codes, and alarms, along with parking instructions for apartment communities.
PSP Portal: Client Details
Manage your personal information and communication preferences. Indicate your preferred mode of communication for pet updates, and add other individuals you'd like to include in these updates.
PSP Portal: Pet Profiles
Keep your pet's information up to date in your profile. This helps us tailor our care to their unique needs. Be as specific as needed and don't forget to mention any health concerns and/or active medications.
PSP Portal: Pet Sitting Instructions
Craft detailed pet care instructions to guide our pet sitters. Include feeding, watering, waste disposal, and behavioral notes to ensure the best care for your pets.
PSP Portal: Request Services
To request pet sitting or dog walking services, log in to your Pet Sitter Plus account and select the services you need. Choose the dates and times, and we'll confirm your booking. You can schedule no later than 5 days before the services. Otherwise, contact us for services on-demand. Fees will apply.
PSP Portal: Veterinary Care Information
Share your pet's primary and emergency vet details, and upload an authorization letter for vet care in your absence. This letter allows us to provide care and charge your account for vet bills if needed.
PSP Portal: Walking Instructions
Ensure your pet's routine remains consistent by providing walking instructions. Upload a screenshot of your pup's usual route, note where to find their leash, and any waste disposal instructions. Describe your pet's temperament, reactions, and preferences to help our pet sitters provide the best experience.
Pet Service Updates
Choose your preferred update channel, whether SMS, Paleo Pet Sitting App, or Whatsapp. Join a group on the app for consolidated updates or opt for SMS/Whatsapp for travel abroad. Your choice ensures you're always informed about your pet's care.
Ways to add Gratuity
Show appreciation to our pet sitters in multiple ways. Leave cash or use the portal to add electronic gratuity. Visit the store or send an email to share your gratitude and include the transaction number.